We believe in complete transparency about how we operate

Disclosure & Legal Information

This page explains your rights and our responsibilities in plain terms.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
What you can expect from a fully licensed and code-compliant contractor

Licensing, Permits & Compliance

Keeping your projects legal, licensed, and on track

Licensing Status
Truly Tough Contractors is currently not licensed and is working toward obtaining additional trade licenses. We comply with all California licensing laws and partner with qualified, licensed subcontractors when needed.
Permits & Building Codes
We will obtain all required city or county permits for your project and ensure all work complies with local and state building codes. Your project is not considered complete until it passes all required inspections.
Local Business Licenses
We will maintain any necessary city or county business licenses where we operate, showing our commitment to full legal compliance.
Environmental & Utility Compliance
For projects involving hazardous materials, demolition, or dust control, we handle all necessary environmental permits. We also contact utility marking services (e.g., 811) before digging to ensure safety.
Homeowner Association (HOA) Approvals
If your property requires HOA or architectural committee approval, it's your responsibility to obtain it. We can provide plans or documents to help you complete the process.
Understanding your rights before, during, and after the job.

Contracts & Consumer Rights

Keeping your projects legal, licensed, and on track

Written Contracts for Jobs Over $500
All projects over $500 include a clear, written contract, as required by law, outlining scope, costs, and terms.
Copy of Signed Contract
You'll receive a full, signed copy of your contract before work begins, including all required notices.
Change Orders
Any changes to the work or pricing must be documented in a signed change order. Verbal agreements are not valid.
No Surprise Charges
We never charge for additional work unless it's approved in writing. You'll always know what you're paying for.
Governing Law
All contracts are governed by the laws of the State of California.
What to expect from start to finish on your project

Project Terms & Timeline

Straightforward plans. Reliable results.

Scope & Materials
Each contract includes a clear description of the work and materials to avoid confusion.
Scheduling
We provide estimated start and finish dates. Delays due to weather, material shortages, or other events beyond our control will be communicated promptly.
Site Access & Utilities
We ask clients to provide daytime access and necessary utilities such as water and electricity. We secure the site at the end of each day.
Cleanup
We clean up and remove construction debris after the job is complete unless otherwise specified.
Force Majeure
We're not responsible for delays caused by unforeseen events outside our control, such as natural disasters or labor strikes.
How we handle payments fairly and protect all parties involved

Payment Terms & Protections

Clear terms. Fair milestones. Protected rights.

Down Payments
In residential contracts, we follow the legal limit: no more than $1,000 or 10% of the contract price, whichever is less.
Progress Payments
Payments are tied to clearly defined project milestones. You only pay for work that's completed.
Final Payment
The final payment is due upon substantial project completion and successful inspection or approval.
Lien Notices & Releases
We include the legally required Mechanics' Lien Warning in every contract. At each payment stage, we provide lien releases to confirm labor and material costs are fully paid.
Late Payments
Payment terms are outlined in your contract. Delays may result in interest charges or paused work, as permitted by law.
No In-House Financing
We do not offer financing unless explicitly stated. If you arrange third-party financing, we follow all required legal disclosures.
Know when and how you can legally cancel a contract

Cancellation Rights

Clear terms. Fair milestones. Protected rights.

Standard 3-Day Cancellation
In residential contracts, we follow the legal limit: no more than $1,000 or 10% of the contract price, whichever is less.
How to Cancel
Payments are tied to clearly defined project milestones. You only pay for work that's completed.
Extended 5-Day Cancellation for Seniors
The final payment is due upon substantial project completion and successful inspection or approval.
Emergency Repairs Exemption
We include the legally required Mechanics' Lien Warning in every contract. At each payment stage, we provide lien releases to confirm labor and material costs are fully paid.
No Work During Cooling-Off Period (Unless Waived)
Payment terms are outlined in your contract. Delays may result in interest charges or paused work, as permitted by law.
Refund Policy
We do not offer financing unless explicitly stated. If you arrange third-party financing, we follow all required legal disclosures.
Right to Cancel
We do not offer financing unless explicitly stated. If you arrange third-party financing, we follow all required legal disclosures.
Who’s allowed on-site and how we ensure professional behavior

Subcontractors & Jobsite Conduct

Subcontractor responsibilities and jobsite behavior policies

Use of Subcontractors
We may use licensed subcontractors for specialized trades. All subcontractors are properly qualified and vetted.
Truly Tough Oversight
We manage and supervise all subcontractors to ensure consistent quality and compliance with your contract.
Subcontractor Information
Upon request, we can provide names, license numbers, and contact details of major subcontractors involved in your project.
No Unlicensed Labor
We do not use unlicensed workers for trades that require a license. Every trade professional on your job meets legal standards.
Safety & Professional Conduct
Subcontractors must follow OSHA safety rules and respect your property. We maintain clean and professional worksites at all times.
General Liability Coverage
We carry appropriate general liability insurance to cover property damage or injuries that may occur during your project
Workers' Compensation
All employees and subcontractors are covered by workers' compensation insurance, as required by California law.
What differs between home and business project terms

Residential vs Commercial Projects

Understanding the key differences in process and requirements

Legal Differences
Residential projects are protected under California consumer law (e.g., cancellation rights, down payment caps). Commercial contracts are governed by general construction law and custom terms.
Contract Types
We use different contract forms for residential and commercial projects, depending on legal requirements and project complexity.
Payment Flexibility
Commercial clients may negotiate larger mobilization payments. Residential clients are subject to the standard down payment limits by law.
Lien Process
All projects are subject to California's mechanics' lien laws. Residential contracts include direct lien warnings; commercial projects use preliminary notices.
Right to Repair (Residential Only)
For new residential construction, we follow California's Right to Repair law (SB800). Commercial clients resolve defects through standard contract remedies.
How we use project photos and your privacy choices

Photo & Marketing Rights

Transparency on how we share and showcase our work

Progress Photos
We may take before, during, and after photos to document your project's progress and ensure quality.
Privacy Protection
We never share personal items, interior spaces, or family members in photos without your permission.
Marketing Use
We may showcase completed work in our portfolio or marketing—but only with your written approval.
Video & Drone Footage
For large or outdoor jobs, we may record drone or video footage—but only with your prior consent.
Testimonials & Reviews
We may feature your testimonial and job photo, but only if you give us written permission first.
Media Ownership
All project photos or videos taken by our team belong to Truly Tough, unless otherwise agreed in writing.
On-Site Documentation
We may install temporary cameras or use mobile devices to record work progress for training, quality control, and documentation purposes.
What’s covered, for how long, and how to request service

Labor Warranty Information

Coverage details for the labor we provide

Roofing Warranty
Truly Tough provides a 1–2 year labor warranty covering workmanship and installation of new roofing systems. Warranty terms vary by job—see your contract for specific coverage.
Solar Warranty
Truly Tough offers a 5–10 year labor warranty on solar system installations, including panels, racking, and inverters. Warranty terms vary by job—see your contract for specific coverage.
Electrical Warranty
All electrical work performed by Truly Tough is covered under a 1–2 year labor warranty. Warranty terms vary by job—see your contract for specific coverage.
HVAC Warranty
Truly Tough includes a 1–2 year labor warranty on HVAC system installations and major replacements. Warranty terms vary by job—see your contract for specific coverage.
Plumbing Warranty
Our plumbing labor is warrantied for 1 year, including rough-ins, fixture installs, and repipes. Warranty terms vary by job—see your contract for specific coverage.
Pool Warranty
Truly Tough covers pool equipment and structural installations with a 1-year labor warranty unless otherwise specified. Warranty terms vary by job—see your contract for specific coverage.
Concrete Warranty
We provide a 1-year labor warranty for new concrete work, including flatwork, slabs, and decorative finishes. Warranty terms vary by job—see your contract for specific coverage.
Painting Warranty
Interior and exterior painting is covered by a 1–2 year labor warranty for issues like peeling, flaking, or adhesion failure. Warranty terms vary by job—see your contract for specific coverage.
Drywall Warranty
Drywall installations and repairs are covered by a 1-year labor warranty on finish quality and structural integrity. Warranty terms vary by job—see your contract for specific coverage.
Flooring Warranty
Truly Tough provides a 1–2 year labor warranty on flooring installation, including tile, vinyl, laminate, and wood. Warranty terms vary by job—see your contract for specific coverage.
Fencing Warranty
We include a 1–2 year labor warranty for all fencing installations covering structural alignment and proper assembly. Warranty terms vary by job—see your contract for specific coverage.
Normal Wear & Tear
Warranties do not cover damage from misuse, accidents, acts of nature, or normal aging of materials.
Third-Party Modifications
Any changes made by others after project completion void all Truly Tough labor warranties.
What to expect from start to finish on your project

Privacy Policy 5/15/2025

Read how we safeguard your personal information

Privacy Commitment
We respect your privacy and handle your personal data according to California privacy laws, including the CCPA and CPRA.
Covered Companies
This policy applies to Truly Tough Contractors, its subsidiaries, and affiliated entities owned by the company principals.
Personal Data We Collect
We collect contact info, service-related data, and preferences to deliver services and improve your experience.
Use of Collected Information
We use your data to provide services, communicate with you, improve our offerings, and meet legal obligations.
Your California Privacy Rights
You have rights to access, delete, correct, or limit use of your personal data under CCPA and CPRA.
How to Exercise Your Rights
Email privacy@trulytough.com with your name, contact info, and request type to manage your data rights.
No Sale of Personal Info
We don't sell your personal data. Limited sharing may occur with service providers, affiliates, or when legally required.
Use of Cookies & Tracking
We use cookies and similar tech for functionality, analytics, and user experience. You may control settings in your browser.
Communication Consent
By contacting us, you agree to receive emails, texts, or calls, including automated or AI-assisted messages. Reply "STOP" to opt out.
Children's Privacy
We don't knowingly collect information from children under 13. Any such data will be deleted if discovered.
Third-Party Links
Our websites may include links to other sites, which have their own separate privacy policies.
Data Security
We take reasonable steps to protect your information, though no system can guarantee 100% security.
International Use
Our services are intended for U.S. residents. If accessed from outside the U.S., data may be processed domestically.
Policy Updates
We may update this Privacy Policy. Continued use of our services indicates acceptance of any changes.
Share
Text
Schedule Appointment

Contact Us

77564 Country Club Dr, Suite 226, Palm Desert, CA 92211
760-343-5823
Info@TrulyTough.com

Company

About UsCareersReferralsFinancingLegalBlog
ElectricalPlumbingConcreteFlooringPaintingDrywallRoofingFencingSolarPoolsHVAC

Truly Tough Contractors is the parent company of all trade-specific subsidiaries listed above. Each operates under its ownership. Truly Tough® is a registered trademark of Truly Tough Contractors